01 · Product model · 7 pages
Product overview
Understand the relationships between a stay, guest balances, service work, accounting, owner statements, and reports.
HAVEN · User documentation
Understand the product.
Follow the work.
Learn how HAVEN connects a reservation to service work, financial records, and owner reporting. Start with the overview, find your way around, then follow a fictional stay and its vendor invoice.
See HAVEN in use
From the dashboard to the first entries.
The presentation introduces the workspace, creates a native reservation, and enters a vendor invoice with two coded lines and its source document.
Actual HAVEN browser captures, edited into a presentation with chapter cards and bottom captions. 1080p · 4:19 · Silent, with written guidance.
00:00 · General overview00:28 · Initial reservation entry01:57 · Invoice entry
Read & follow along
Choose the next task.
The handbooks share a fictional Hale Mālie stay. Read them in order to learn the system, or open the guide for the work in front of you.
02 · Finding your way · 11 pages
Navigation guide
Choose a workspace, use Search and filters, inspect an existing reservation, and return to open work.
03 · Following one stay · 15 pages
Reservation lifecycle walkthrough
Trace a booking through its folio, service work, accounting evidence, and owner context, then save a reservation summary.
04 · Entering a vendor bill · 14 pages
Invoice processing guide
Prepare a vendor invoice, split cleaning and linen charges, review its dates and source, and approve the bill for accounting.
For reservation staff, bookkeepers, and invoice reviewers. The guides and presentation use fictional records in HAVEN’s development build.
Technical writing in practice
Make the next action easier to understand.
I designed and built HAVEN, then developed the documentation around the questions a colleague would bring to the screen: where to begin, which record matters, what to enter, and how to recognize the saved result.
The collection combines product explanation, annotated interface views, task sequences, and linked examples. The browser editions support navigation and reference; the PDFs retain the illustrated handbook layout for sharing and presentation.